Return & Refund Policy

At Movalora Bags, customer satisfaction is our top priority. We strive to ensure that every product meets your expectations. If for any reason you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

  • Customers may request a return within 7 days of receiving their order.

  • To be eligible for a return, items must be:

    • Unused, unworn, and in original condition

    • With all original tags, packaging, and accessories included

    • Free from damage, stains, odors, or signs of use

We reserve the right to refuse returns that do not meet these conditions.

Exchange Policy

  • Exchanges are accepted within 10 days from the date the order is delivered.

  • Exchanges are subject to product availability.

  • If the requested replacement item is unavailable, a refund will be issued instead.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items marked as final sale or clearance

  • Gift cards

  • Products damaged due to misuse, negligence, or improper care

  • Items returned outside the allowed return period

Return Process

To initiate a return or exchange, please contact us first:

Please include:

  • Order number

  • Reason for return or exchange

  • Clear photos (if the item is damaged or incorrect)

Do not send items back without contacting us first, as unauthorized returns may not be processed.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

  • We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.

Refund Processing

Once your returned item is received and inspected:

  • You will be notified via email regarding the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method.

Refund processing time:
➡️ 5 to 10 business days after approval, depending on your bank or payment provider.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.
We will arrange a replacement or refund at no additional cost.

Contact Information

Business Name: Movalora Bags
Email: contact@movalora.store
Phone: +1 (484) 925-0843
Address:
8348 103rd Street
Jacksonville, FL 32210
United States