FAQ

1. Where do you ship?

We currently ship only within the United States. At this time, international shipping is not available.

2. Do you offer free shipping?

Yes. We offer free standard shipping on all orders within the U.S., with no minimum purchase required.

3. How long does order processing take?

Orders are processed within 3–4 business days before being shipped.

4. How long does shipping take?

Once shipped, delivery typically takes 5–6 business days, depending on your location.

5. How can I track my order?

After your order ships, you will receive a confirmation email with tracking information so you can monitor your delivery.

6. What is your return policy?

We accept returns within 7 days of receiving your order. Items must be unused, in original condition, and in original packaging.
Please refer to our Return & Refund Policy for full details.

7. How long does it take to receive a refund?

Once your return is approved, refunds are processed within 5–10 business days, depending on your payment provider.

8. Can I exchange an item?

Yes. Exchanges are accepted within 10 days of receiving your order, subject to availability.

9. What payment methods do you accept?

We accept secure payments through Shopify-supported payment gateways, including major credit and debit cards.

10. How can I contact customer support?

You can contact us anytime via email at contact@movalora.store or by phone at +1 (484) 925-0843 during business hours.